Cookie Policy
1. ABOUT THIS POLICY
This Cookie Policy explains how GAVEL IKE, trading as Lyons Concierge, uses cookies and similar technologies on www.lyonsconcierge.com (“Website”). It should be read together with the Privacy Policy.
2. WHAT COOKIES AND SIMILAR TECHNOLOGIES ARE
Cookies are small text files stored on a browser or device. Similar technologies include pixels, tags, scripts, local storage, software-development kits and identifiers that allow a website or service to recognise a device, remember preferences, maintain a session, prevent abuse, measure performance or support advertising.
3. CONSENT AND CONTROL
Strictly necessary technologies may operate without consent because they are required to provide a service you expressly request, maintain security or transmit communications. Optional preference, analytics and marketing technologies are activated only after the relevant consent, where required by law.
The first time you visit, the Website presents a consent banner with options to accept, reject or customise optional categories. You can change or withdraw your choice at any time by selecting “Manage Consent” in the Website footer. Rejecting optional cookies does not prevent basic browsing, although some non-essential functions may be unavailable.
4. COOKIE CATEGORIES
| Category | Purpose | Consent |
|---|---|---|
| Necessary / functional | Operate core Website functions, preserve consent choices, maintain sessions, provide forms, protect against spam and abuse, balance traffic and maintain security. | Not required where legally exempt |
| Preferences | Remember choices such as language, display settings or optional interface preferences. | Required where not strictly necessary |
| Analytics / statistics | Measure visits, traffic sources, page use and technical performance so that we can improve the Website. | Required |
| Marketing / tracking | Measure campaigns, create audiences, personalise advertising or track users across websites or services. | Required |
5. TECHNOLOGIES USED ON THE WEBSITE
The following table reflects technologies currently associated with the Website or its consent configuration. The exact cookie names, purposes, providers and retention periods are displayed in the live “Manage Consent” interface and may change when the Website or its integrations are updated.
| Service / provider | Category | Purpose | Typical retention |
|---|---|---|---|
| Complianz | Necessary | Record consent choices and determine whether the consent banner should be shown. Examples may include cmplz_id and cmplz_banner-status. |
Up to 365 days |
| WordPress / PHP | Necessary | Core Website operation, testing cookies, support authenticated administration and session management. Examples may include wordpress_test_cookie, wordpress_logged_in_* and PHPSESSID. |
Session or persistent, depending on function |
| LiteSpeed / caching | Necessary | Cache variation and delivery of the correct version of a page. Example: _lscache_vary. |
Persistent |
| Cloudflare | Necessary | Content delivery, security, bot management and performance. Example: __cf_bm. |
Commonly about 30 minutes |
| Google reCAPTCHA | Necessary / functional | Protect forms against spam and automated abuse. Example: _grecaptcha or related device storage. |
Session or provider-defined |
| Live-chat provider (currently detected as Tidio and/or related chat scripts) | Functional / preferences | Provide chat support, maintain a chat session and remember chat state. Examples may include tidio_state_* or visitor identifiers. |
Session or persistent |
| WooCommerce | Necessary / functional | Support cart, booking or checkout functionality where enabled. Example: wc_cart_hash_*. |
Session |
| Google Tag Manager | Container | Load and manage approved tags. Tag Manager itself does not necessarily place cookies; cookies depend on the tags configured within it. | Depends on loaded tag |
| Google Analytics 4 (if enabled after consent) | Analytics | Measure Website usage and performance. Common examples include _ga and _ga_*. |
Provider-defined, commonly up to 2 years |
| Embedded maps, video and social-media content | Functional / marketing | Display third-party content and enable interactions. The provider may set cookies when content is loaded or used. | Provider-defined |
6. THIRD-PARTY PROCESSING
Some cookies and similar technologies are provided by third parties that may process information for their own purposes. Depending on the Website configuration, these may include Google, Cloudflare, a live-chat provider, embedded-map or media providers and social-media platforms. Their use of data is also governed by their own notices and settings.
7. BROWSER CONTROLS
Most browsers allow you to view, delete or block cookies. Browser-level blocking may affect Website functionality and does not replace the consent controls for all forms of local storage or tracking. Instructions are available through the help pages of the relevant browser.
8. DO NOT TRACK AND SIMILAR SIGNALS
Browser “Do Not Track” signals are not interpreted consistently across the industry. We honour the choices made through our consent interface and any additional legally recognised signal that we are required and technically able to support.
9. RETENTION AND UPDATING THE LIST
Session cookies expire when the browser session ends. Persistent cookies remain until their stated expiry, deletion by the user or replacement by the provider. We periodically review the Website’s technologies and update the live cookie list and this Policy where necessary.
10. YOUR RIGHTS
Where cookie or tracking data is personal data, the rights described in the Privacy Policy may apply, including access, correction, deletion, restriction, objection, portability and withdrawal of consent. Withdrawal does not affect the lawfulness of earlier processing.
11. CONTACT
Controller: GAVEL IKE trading as Lyons Concierge
Registered office: 299 Kifisias Avenue, 145 61, Greece
Tax office: KEFODE ATTIKIS
Operational addresses: 299 Kifisias Avenue, Kifisia 145 61, Greece; Agios Stefanos, Mykonos 846 00, Greece
Email: info@lyonsconcierge.com
Telephone: +30 693 918 2219
12. CHANGES TO THIS COOKIE POLICY
We may update this Policy when technologies, suppliers or legal requirements change. The effective date at the top of the published page will indicate the latest revision.
